Shree Balaji Hotel
Hotel and restaurant technology brought together around real daily operations. Room check-ins, split payment accounting, and 1-click WhatsApp owner audit reports.
Operational Reality
Running a busy hotel with an attached multi-cuisine restaurant involves dozens of rapid handoffs every hour: room service orders charged to guest tabs, banquet reservations, cash collections at the front desk, and UPI QR payments made by guests at midnight checkouts.
The hotel struggled with end-of-day register discrepancies: cash in the physical drawer never matched the software tally because room checkouts were miscategorized, and split payments (part cash, part PhonePe/GooglePay) caused endless accounting friction between shift managers and the property owner.
Engineering The Ledger
Pubvance Infotech designed a custom Day-Close Ledger Engine directly aligned with the owner's cashbox:
- • Split-Payment Tracking: Front desk staff can split any folio into exact Cash, UPI QR, and Card segments with 100% mathematical integrity.
- • KOT & Room Service Sync: Kitchen orders charge directly to the guest's room tab, eliminating paper order losses.
- • Instant Owner WhatsApp Summary: At shift close, a single click delivers an audited breakdown (Total Cash in Drawer, Total UPI Received, Total Room Bookings, Food Sales) straight to the owner's phone.
Technology & Reliability
Built as a zero-downtime, lightweight web ERP capable of operating continuously on low-resource reception computers:
- • Backend: Node.js, Express, and structured transactional ledger queries with row-level integrity.
- • Frontend & Hardware: Responsive reception interface with native ESC/POS thermal receipt printing (`#print-mount-point`) for instant 80mm bills and kitchen KOT tickets without browser print dialog lag.
- • Reporting: Automated WhatsApp Cloud API integration delivering nightly executive summaries.
Operational Impact
Daily reconciliation time plummeted from 45 minutes of manual tallying to under 60 seconds: